HELP / FAQS

Please consult our returns policy here for full details on returns and refunds.

Please send a photo of the damaged item to info@paulmitchelluk.com and our team will be in touch!

All orders over £30 are shipped free of charge.

You can find full shipping information, including express shipping options here.

If you want to change your order, please send us an email to info@paul-mitchellco.uk as soon as possible.

We will see what is still possible, as we pride ourselves on how quicky we are able to despatch orders to customers.

As soon as your order is shipped we will send you a tracking code by mail. This way you can track your order.

Keep in mind that it can take up to 24 hours before the track & trace is available. Can't track your package after 24 hours? Please send us an email to info@paul-mitchell.co.uk with your order number.

Consulting a Paul Mitchell professional is the best way to determine which products are right for your hair. You can visit your local salon for personalised recommendations and explore our blogs for additional guidance on choosing the products that will work best for you.

When you become a Paul Mitchell® stockist, your salon information is automatically added to our salon locator. Search results are ranked by distance, with priority given to salons closest to the searched location.

Sweet Squared, our professional distributor, provide award-winning education and resources to support your business at every stage. Enrol now to join a community of like-minded professionals and build a career you’ll be proud of with courses across the UK. To learn more, click here.

Paul Mitchell® products are available for purchase at professional and through authorised online retailers. To shop Paul Mitchell® Pro from Sweet Squared, click here.

To learn more about becoming a Paul Mitchell salon, please contact our Customer Experience (CX) team on info@sweetsquared.com or 0333 000 7000 , who will connect you with your local Partnership Manager.

When you become a Paul Mitchell® stockist, your salon information is automatically added to our salon locator. Search results are ranked by distance, with priority given to salons closest to the searched location.

Sweet Squared, our professional distributor, provide award-winning education and resources to support your business at every stage. Enrol now to join a community of like-minded professionals and build a career you’ll be proud of with courses across the UK. To learn more, click here.

Paul Mitchell® products are available for purchase at professional and through authorised online retailers. To shop Paul Mitchell® Pro from Sweet Squared, click here.

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalised recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.